Refund policy
Right of complaint
There is a 2-year right to complain. Our warranty applies to defects in material and/or manufacturing.
The warranty does not apply to errors or damage caused by incorrect handling or operation of the product.
My Cycling Moments will cover return costs to a reasonable extent.
For returns, contact info@mycyclingmoments.com and returned goods must be sent to:
My Cycling Moments, c/o Thomas Østermark Jensen
Agerbakken 74
8700 Horsens
Packages sent on cash on delivery are not accepted.
Refund
If a refund has been agreed, please send your bank details by email info@mycyclingmoments.com so we can transfer the agreed amount.
Right of withdrawal
There is a 14-day full right of return on goods purchased in our Webshop.
The period is calculated from the day you receive the order.
Return costs are your own responsibility.
Cancellations must be reported to us no later than 14 days after the purchase and you must return the shipment no later than 14 days after the cancellation.
The notice must be given by email at info@mycyclingmoments.com. In the message, you must make us clearly aware that you wish to exercise your right of withdrawal. You can also choose to use our standard cancellation form and send with return. You can find it here, the cancellation form here.
The condition of the item when you send it back
You are only liable for any deterioration in the value of the goods which is due to handling other than what is necessary to determine the nature, characteristics and way of functioning of the goods. In other words – you can try the product in the same way as if you tried it in a physical store.
If the item has been tested in addition to what is described above, we consider it as used, which means that if you cancel the purchase, you will only get a part or none of the purchase amount back, depending on the item's commercial value.
In order to receive the full purchase amount back, you must therefore do the same as you can in a physical store. You may test the product, but not actually use it.
If you are a consumer residing in another EU country, you can register your complaint in the EU Commission's online complaint platform.
The platform can be found here: http://ec.europa.eu/odr
If you submit a complaint here, you must provide our email address: info@mycyclingmoments.com
There is a 2-year right to complain. Our warranty applies to defects in material and/or manufacturing.
The warranty does not apply to errors or damage caused by incorrect handling or operation of the product.
My Cycling Moments will cover return costs to a reasonable extent.
For returns, contact info@mycyclingmoments.com and returned goods must be sent to:
My Cycling Moments, c/o Thomas Østermark Jensen
Agerbakken 74
8700 Horsens
Packages sent on cash on delivery are not accepted.
Refund
If a refund has been agreed, please send your bank details by email info@mycyclingmoments.com so we can transfer the agreed amount.
Right of withdrawal
There is a 14-day full right of return on goods purchased in our Webshop.
The period is calculated from the day you receive the order.
Return costs are your own responsibility.
Cancellations must be reported to us no later than 14 days after the purchase and you must return the shipment no later than 14 days after the cancellation.
The notice must be given by email at info@mycyclingmoments.com. In the message, you must make us clearly aware that you wish to exercise your right of withdrawal. You can also choose to use our standard cancellation form and send with return. You can find it here, the cancellation form here.
The condition of the item when you send it back
You are only liable for any deterioration in the value of the goods which is due to handling other than what is necessary to determine the nature, characteristics and way of functioning of the goods. In other words – you can try the product in the same way as if you tried it in a physical store.
If the item has been tested in addition to what is described above, we consider it as used, which means that if you cancel the purchase, you will only get a part or none of the purchase amount back, depending on the item's commercial value.
In order to receive the full purchase amount back, you must therefore do the same as you can in a physical store. You may test the product, but not actually use it.
If you are a consumer residing in another EU country, you can register your complaint in the EU Commission's online complaint platform.
The platform can be found here: http://ec.europa.eu/odr
If you submit a complaint here, you must provide our email address: info@mycyclingmoments.com